Behind the software: How user centred design can boost productivity

| 01 Sep 2016
User experience software

Leading software companies are increasingly turning to user experience experts to ensure their products are enjoyable and easy to use. To better understand the importance of user experience, we look back at a 2015 interview with Telstra Health – Aged, Disability & Community Care’s User Experience (UX) Manager, Matthew Sarah, where he explains why UX matters and how it benefits users.

What is the difference between User Experience (UX) and User Interface (UI)?

In simple terms, good UX is achieved through a user centred design process that takes into account the users’ perception and attitude towards a product. For example, does the software make a user feel relaxed or frustrated? Do they find it easy to use, or do they struggle? Can they navigate the software quickly, or is it time consuming? These are some of the key user experience factors to consider when designing software.

UI on the other hand is just one aspect of the overall UX. It is the software’s tools and interface components, which help determine whether a user has a positive or negative experience. A quality UI would mean a clean design, and a structure that lets users access the features they need as easily as possible.

Why is UX so important for software used in the aged, disability and community care sector?

One of the main benefits of a user centred design approach for the disability, community and aged care sector is the boost to productivity that can be derived from software with a clean and simple design. By allowing users to navigate the system with minimal clicks, workers have more time to focus on what they do best; providing high quality care. These benefits are particularly felt by users who don’t have a lot of experience with computers, as more intuitive software requires less training for non tech savvy staff members.

How do you know which elements of functionality and design are most important to users?

It’s important to never make assumptions about what functionality users want or how they will use it, that’s why I collect as much feedback as possible by talking to clients, stakeholders and members of our own multi-disciplined team at Telstra Health. Depending on the project, I may spend more time with our developers to look at enhancing back end functionality, while some projects call for me to spend extensive time with users and watch how they interact with the software. Conducting research and gathering data is key to making informed decisions.

It’s the ‘why’ that really drives my passion for UX. You can learn far more from an in depth series of questions with a user then you can from simply watching them use the system. That’s how I really get an understanding of what drives a user’s work and what will truly make their job easier.

Interested to find out how Telstra Health’s UX designed software can benefit your business? Contact us today. 

Tags: aged care, community care, design, home care, residential aged care, software, software provider, technology, Telstra Health, Telstra Health - Aged, Telstra Health - Aged Disability & Community Care, Telstra Health software, UI, user experience, user interface, UX

Sophia Bolden

Communications Manager

Sophia Bolden is the Communications Manager at Telstra Health - ADCC (formerly iCareHealth). With a background in the disability and aged care sector, she brings an understanding and passion for aged care. Sophia recognises the importance of social media and online communication in relating technology and aged care news in the most effective way possible.

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