Celebrating the next generation of resident management software

| 06 Feb 2019
Resident Manager

The Telstra Health team is excited to celebrate an important milestone: the one-year anniversary of the wider release of Resident Manager software.

The journey to develop Resident Manager originally kicked off after consultation with residential aged care providers revealed the need for an effective tool to manage their resident administration, funding and reporting processes. On top of this, the solution needed to be designed specifically for the Australian aged care industry.

Our goal in developing Resident Manager was to help residential aged care providers to create efficiencies, minimise the likelihood of rejections from Medicare, and easily manage the admission and leave process.

To mark this occasion, we thought it would be the perfect opportunity to look at some of the key features of Resident Manager and how the software is benefiting residential aged care providers across Australia.

Feature profile: Resident Manager

Enquiries and admission

Managing waiting lists has been made easy with Resident Manager software as all enquiries are captured within the system for lead management purposes. Should an enquiry progress, staff can easily view and manage fees and help identify the right care delivery for a potential resident.

Medicare integration

Finalising monthly claims and reviewing payment statements has been streamlined with an integration between Resident Manager and Medicare. Providers can easily manage Medicare B2B events, including admissions, departures, leave and Aged Care Funding Instrument (ACFI) submissions. This near real-time integration has been designed to reduce the likelihood of rejections, minimise the amount of data entry required, and help ensure funding is up to date and maintained.

Leave management

When a resident goes on planned or unexpected leave, the facility can enter the leave and expected return date into Resident Manager, which will submit the leave to Medicare. The software provides a countdown of days until a resident’s expected return and alerts users to any overdue unreturned residents.

Management tools and reporting

Resident Manager’s Facility Dashboard displays key data, such as occupancy rates, supported resident figures and respite days to ensure facility information is always up-to-date and on hand. The software features management tools such as room, organisation and facility management, as well as a timeline to display a resident’s key events – from first enquiry to status changes and eventual departure, with the timeline continuing if the resident is readmitted in the future.

Key integrations

Clinical and Care Management

An integration between Clinical and Care Management and Resident Manager enables prospect information in Resident Manager to flow through to Clinical and Care Management prior to or upon admitting a resident. This real-time integration has been designed to reduce the likelihood of Medicare rejections, minimise the amount of data entry required, and help ensure funding is up to date. With key information flowing through from Resident Manager prior to admission, clinical pre-admission processes are now minimised.

By using Telstra Health’s Clinical and Care Management and Resident Manager software, residential aged care providers have the tools they need to help streamline their day to day operations – from clinical care delivery through to funding optimisation and reporting.


For residential aged care providers looking for financial and broader ERP capabilities in addition to resident and Medicare B2B event management, Telstra Health now offers an integration between Resident Manager and TechnologyOne’s OneCare finance solution.

This end-to-end solution enables a flow of data from a new enquiry, to admission, to Medicare event management in Telstra Health’s Resident Manager software, through to billing management within TechnologyOne – dramatically reducing the amount of data entry required and streamlining the billing process. Information flows between the two systems to ensure accurate billing and a consistent view of a resident and their financial transactions.

Interested to find out whether Resident Manager would be a good fit for your organisation? Contact us today.

Tags: ACFI, admission, aged care, aged care software, ageing, clinical and care management, funding, integration, leave, Medicare, reporting, Resident Manager, residential aged care, residential aged care provider, software, TechnologyOne, TechnologyOne software, Telstra Health, Telstra Health - ADCC, Telstra Health - Aged Disability & Community Care

Sophia Bolden

Communications Manager

Sophia Bolden is the Communications Manager at Telstra Health - ADCC (formerly iCareHealth). With a background in the disability and aged care sector, she brings an understanding and passion for aged care. Sophia recognises the importance of social media and online communication in relating technology and aged care news in the most effective way possible.

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