The Telstra Health – Aged, Disability & Community Care (ADCC) 2016 Residential User Group Meetings took place around Australia over the month of October. Our User Group Meetings are an opportunity for clients to learn more about upcoming product functionality and business strategies, provide feedback, as well as network with fellow providers. These complimentary sessions are a pivotal component of Telstra Health’s mission to put clients at the centre of everything we do.
Telstra Health and the evolution of aged care
This year saw our team host the Residential User Group Meetings for the first time as Telstra Health – ADCC. Clients attending the meetings had the opportunity to learn more about the division, and how it has brought together iCareHealth’s product suite with community and disability solutions, TCM and ComCare. Head of Client Engagement, Michael Donnelly, provided insight into Telstra Health – ADCC’s business goals and strategies, including Telstra Health’s plans for a fully integrated software solution across the aged, disability and community care continuum.
In recent years, the aged and community care sector has evolved rapidly, with funding changes, mergers and acquisitions, and a consumer choice movement all working to shape the future of the sector. Michael explained that Telstra Health appreciates the impact of these changes, and is committed to the long-term investment of their software solutions to help providers along this journey. Clients throughout the User Group Meetings reiterated this sentiment, with feedback that iCareHealth’s acquisition by Telstra Health had brought renewed resources and speed to product development.
The latest software versions
One of the benefits of attending a Residential User Group Meeting is that clients receive a run through of the latest software versions. Role based security was highlighted as one of the key features of version 5 of Clinical, Care and Medication Management. Attendees reported that the enhanced password security and role and access permissions of version 5 had enabled organisations to tailor their security provisions to suit their changing needs.
The newly released version 6 of Clinical, Care and Medication Management was demonstrated across the User Group Meetings, with a look at the enhancements of existing charts and the introduction of seven new charts. Attendees also had the opportunity to see the new MedMobile app in action, which was recently named the winner of the Microsoft Excellence in Mobility and Devices award and the Mobility Innovation of the Year award at the Victorian iAwards. Clients across the User Group Meetings provided positive feedback about the new look and feel of the app, and the ability to use MedMobile across multiple platforms.
What’s to come
2017 will see the launch of version 7 of our Clinical, Care and Medication Management software, and clients across the User Group Meetings were given a demonstration of the features and functionality they can expect. Care plans and assessment forms are two key features of the upcoming release, with an enhanced care plan builder and assessment form configuration, and streamlined workflows for both areas. The version 7 ACFI Appraisal Pack and Optimisation module was also a feature of the meetings, with enhancements to the ACFI Calculator and Optimisation tool to create more efficient and accurate appraisals, in line with government funding changes. The ACFI Optimisation tools will also ensure those residents who may be entitled to an ACFI uplift are more easily identified.
The future of aged care software
Clients attending the Residential User Group Meetings had the opportunity to witness future product developments, such as the Resident Manager and Business Intelligence platforms. Resident Manager has been designed to manage the enquiries, entry, temporary leave and final departures of aged care residents, with the functionality to reduce Medicare rejections and time consuming administrative processes. The upcoming Business Intelligence module was also previewed, with clients learning about the in depth reporting functionality and graphic elements to make reports visually appealing and easier to use.
Strengthening client feedback
Client feedback is an essential component of the Residential User Group Meetings, with a breakout session enabling clients to discuss their top priorities for future product development. Feedback is one of the most important elements in shaping Telstra Health – ADCC software, and all information gathered at the meetings is considered for future releases. The annual Client Satisfaction survey results were also shared with the group, with Michael Donnelly highlighting the key trends and learnings Telstra Health will take on as a result of the survey.
Telstra Health – Aged, Disability & Community Care would like to thank all clients who attended the Residential User Group Meetings across the country. We look forward to continuing to grow these sessions in 2017.
Tags: aged care, aged care software, ageing population, assistive technology, Care and Medication Management software, Clinical, clinical and care management, Clinical and Care Management software, cloud, cloud computing, cloud technology, health, iCareHealth software, medication management, residential aged care, residential aged care solution, software, software provider, technology, Telstra Health, Telstra Health - ADCC, Telstra Health - Aged, Telstra Health - Aged Disability & Community Care, Telstra Health software