Home Care Manager reduces travel expenses for South West Community Care

| 12 Apr 2018
HCM 6.1 screenshot1

Home Care Manager software has been designed to help simplify staff management, travel, invoicing, payroll, assessments and reporting. With over 1000 clients across a large regional area, West Australian provider South West Community Care have utilised Home Care Manager and its mobile application, Mobile Care Worker, to streamline travel between care visits and significantly reduce their travel expenses. Telstra Health – Aged, Disability & Community Care (ADCC) spoke with South West Community Care’s Business Development Manager, Jane Booth, to learn more about how Home Care Manager has benefited their organisation.

Why did you decide to implement Home Care Manager software?

South West Community Care had been using another client management system prior to Home Care Manager that wasn’t meeting all our needs. I had started researching HR solutions that could manage our workforce administration when I discovered Home Care Manager. It seemed like a useful solution for us. Right from the beginning, it was clear that the software would deliver our ‘wish-list’ for managing staff, clients and much, much more. During our onsite demonstration, everyone in the room fell in love with Home Care Manager!

Our team worked really hard to customise the new system with the help of our Implementation and Training Consultant, Trish Brimelow. “South West Community Care is a large organisation with clients across regional Western Australia”, said Trish. “Their whole team did a fantastic job getting the installation up and running quickly and efficiently.”

“Since the implementation of Home Care Manager, South West Community Care has reduced travel reimbursements by around $5000 per month.” – Jane Booth, South West Community Care

How has Home Care Manager streamlined your travel and visit management process?

Unlike our previous system, Home Care Manager matches a worker’s capability to the visit type and worker skillset requirements. As a result, we can easily tailor and match visits on client preferences and worker attributes and skills.

With over 1000 clients spanning a large regional area, travel reimbursements drained a significant portion of our budget each year. South West Community Care faced a real challenge to ‘tighten’ our service routes and reduce distances travelled by workers. With Home Care Manager, this job was much simpler than ever before.

Being able to see the distances between a worker’s previous service visit to the next was a huge selling point – we were given a level of control and visibility that was not possible before Home Care Manager. It enabled our Service Coordinators to visually adjust a worker’s roster to ensure their visits were in a logical progression. Our Support Workers also benefited from the new system, which removed the requirement for them to calculate distances and travel times themselves.

Because Home Care Manager is linked to Google Maps and displays routes visually, we can easily plan service routes for maximum efficiency. Since the implementation of Home Care Manager, South West Community Care has reduced travel reimbursements by around $5000 per month.

How have you found the management of funding programs within Home Care Manager?

Home Care Manager has made the management of the Home Care Packages Programme really simple.  It was a great benefit to know that when Western Australia came on board with this funding program, the system was ready to go – even before we were.

How has an increase in mobility with the use of Mobile Care Worker benefited your organisation?

Increased mobility has helped our organisation a lot. At the beginning, some less tech-savvy staff were apprehensive about using the Mobile Care Worker application on a mobile phone. However, this perception changed once they commenced using Home Care Manager’s Mobile Care Worker application. They, and the rest of the staff found it really easy to use.

One of the biggest advantages of Mobile Care Worker for our Support Workers is that they can enter case notes directly into the system. This has given our staff an increased sense of purpose and pride in their work and has shone a light on the value of real-time communication.

From a management perspective, Mobile Care Worker gave our team much better visibility. Prior to implementing the system, the only way we could identify if a worker was late was when a client called to find out where they were. Location pinpointing within Mobile Care Worker now allows us to see that our workers have arrived on time at the visit location. This has also given us the ability to recognise and investigate patterns. For example, if a staff member is consistently delayed after seeing a particular client, we can talk to the worker and find out why, and determine whether that client requires longer visits in the future. It provides great information, allowing us to hone the schedules for both efficiency and thorough client-focused care.

It’s been 12 months since implementing Mobile Care Worker and everyone is ticking along nicely with the software. New staff always comment that using Mobile Care Worker is fantastic.

What is the single biggest reason you would recommend Home Care Manager?

We feel like we have a real competitive edge by using Home Care Manager. Implementing the system got us to change so many business processes that weren’t working well for us – it made us think about our whole organisation, our procedures, and other systems we used. As a result, we overhauled and streamlined many of our processes and made a lot of our work paperless. Implementing Home Care Manager got us thinking about our business as a whole and how we could take it to that next level.

South West Community Care is a not-for-profit provider based in Western Australia. South West Community Care delivers home care services, as well as outings and events for older Australians. 

Interested to learn more about how Home Care Manager could benefit your business? Get in touch today.

Tags: aged care, aged care software, ageing, ageing population, community care, funding, health, home care, Home Care Manager, Mobile Care Worker, software, software provider, technology, Telstra Health, Telstra Health - ADCC, Telstra Health - Aged Disability & Community Care, workforce, workforce development

Sophia Bolden

Communications Manager

Sophia Bolden is the Communications Manager at Telstra Health - ADCC (formerly iCareHealth). With a background in the disability and aged care sector, she brings an understanding and passion for aged care. Sophia recognises the importance of social media and online communication in relating technology and aged care news in the most effective way possible.


  1. Robinson Miranda

    Hello There,

    I hope you are well

    It’s a pleasure to say hello.

    I am interested in knowing a little more about the Home Care Manager product offered by Telstra, we received the Application Overview a while ago, and I have been reading it, but I want to get a demo and know more about the features that the application provides.

    Kind Regards,

    Robinson Miranda.

    • Sophia Bolden

      Hi, Thank you very much for taking the time to comment. I have sent through your contact details to our Business Development Manager for Home Care Manager. He will be in touch shortly to provide more information about the product, and schedule in a demonstration.
      We hope that Home Care Manager will help your organisation create efficiencies and minimise manual processes.
      Thank you again,


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