Collaboration, feedback and functionality were the key themes of iCareHealth’s inaugural Home Care User Group Meeting in Brisbane. Taking place on 13 August at The Hilton, 18 home care clients travelled from across Queensland for an interactive day of discussion and demonstration.
The day began with a meet and greet, enabling clients to learn about fellow home care providers and their processes. iCareHealth’s operational strategy was then highlighted, with an explanation of the operations team structure and implementation methodology. This area of discussion included details about recent improvements to the operations process, as well as future plans that have come about as a result of client feedback. Attendees were also asked to provide feedback on which topics they would like covered in webinars. This feedback will allow the operations team to better tailor their training program to meet clients’ needs.
Attendees of the User Group Meeting were given an overview of some of the significant changes and improvements that have taken place at iCareHealth over the last 12 months. From the Telstra Health acquisition to the expansion of the home care operations team – these changes reaffirm iCareHealth’s commitment to the home care solution and its users.
The iCareHealth home care team previewed the product roadmap for Home Care Manager, and discussed the future priorities and direction of the software. This included information on budgeting in line with Consumer Directed Care (CDC), data exports, and enhanced mobile functionality.
As well as learning about the product roadmap, attendees of the User Group Meeting were given a product demonstration of the latest version of Mobile Care Worker and a never before seen version of the Online Care and Staff portal. The functionality and features of both releases are driven by industry, government and client needs. The demonstrations and positive user feedback were particularly useful for the attendees who had yet to implement Mobile Care Worker, with many commenting that their business would benefit from the mobile solution.
Feedback and engagement
Feedback was a common theme throughout the User Group Meeting, with each attendee providing insight into their favourite piece of functionality, their thoughts on the User Experience (UX), and number one priority for the software. Clients expressed that the future direction of the software was in line with their business and consumers’ needs.
One of the benefits of the User Group Meeting was the sense of community that developed between the clients that attended. Each individual was happy to share their contact information amongst the group, with the idea of creating a regional user group where clients can meet to share processes and build relationships.
With the success of the inaugural Home Care User Group Meeting, planning for the next session is already underway. iCareHealth would like to thank each client who attended the meeting for making it such a constructive and positive experience.
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Tags: aged care, aged care software, CDC, consumer directed care, home care, Home Care Manager, home care solution, iCareHealth, iCareHealth software, Mobile Care Manager, mobility, Online Care and Staff, User Group Meeting