As a founding shareholder, Chris Gray has helped drive iCareHealth to become the largest residential aged care software provider in Australia. In his role as Managing Director, Chris has observed significant changes throughout the aged care sector, from funding challenges to a push towards home care.
In 2014, Telstra Health partnered with iCareHealth to help create a more connected healthcare system in Australia. We spoke with Chris to learn more about the Telstra Health partnership and find out what it means for iCareHealth’s clients and the wider sector.
How did your initial discussions with Telstra Health begin?
Telstra Health first approached iCareHealth in June 2013 to discuss their vision of a connected eHealth system in Australia. As a result of our 12 year commitment to clients and our delivery of industry specific products, Telstra Health recognised iCareHealth’s dedication to the sector.
Over an 18 month period, we had discussions around how we could work together. We saw that our vision for the aged care sector was aligned with Telstra Health’s wider vision for the Australian health care industry.
At the centre of everything Telstra Health and iCareHealth does is a desire to help clinical and care staff create better health outcomes for Australians. By using technology to connect hospitals, pharmacies, GPs and aged care providers, we are building a safer and more holistic healthcare system.
Why was iCareHealth selected as one of Telstra Health’s key acquisitions?
Our clients are iCareHealth’s focus. We have built partnerships with aged care providers in both residential and home care, and have delivered scalable solutions to suit providers of all sizes and structures. It was our product roadmap and client relationships that led to Telstra Health selecting iCareHealth as their aged care software partner.
Why did iCareHealth decide to partner with Telstra Health?
The population in Australia is ageing, and with it comes an increasing demand on aged care services. As a result, aged care providers must work with vendors that have the scale and sustainability to grow along with them. To continue to support our clients into the future, we knew that iCareHealth would need sustained investment in our product roadmap, and partnering with Telstra Health would provide us with the resources to achieve this.
Our partnership with Telstra Health is significant for our clients, because they’ve invested with us over a long period of time. For every investment clients make with us, we can deliver greater benefits. With our partnership in place, iCareHealth has the backing to deliver new products faster and link into hospital, pharmacy and GP software.
What changes have happened at iCareHealth since the acquisition?
The changes following our acquisition have been minimal. We continue to work in the same office, with the same staff base and the same priorities. It’s now been six months since the acquisition, and we’re just as focussed on delivering a high level of service to our clients.
The only thing that has changed for the iCareHealth team is that our staff members now get to play a role in connecting our aged care clients into the wider healthcare sector. There’s a real excitement amongst our team because they can recognise Telstra Health’s investment will lead to better outcomes for our clients.
What is Telstra Health and iCareHealth’s vision and plan for the future?
Telstra Health and iCareHealth are committed to providing better health outcomes for all Australians. Our software will now connect with systems from the wider healthcare sector to deliver a holistic view of each individual’s health and care information. We look forward to taking our clients with us as we move towards a connected eHealth system in Australia.
Want to learn more about Telstra Health’s vision for the future? Watch their Case for Change video here.