Mobility – what is the benefit for providers?

| 05 Aug 2014

Every day there are more mobile phones sold than babies born. The mobile market is growing in all spheres and is already revolutionising the aged and home care sector with numerous benefits to providers. When considering whether to invest in a mobile solution, it is important to be aware of both the tangible and intangible benefits that can be achieved. Today we take a look at how mobile software can help home care providers from a business perspective; but make sure to stay tuned as we discuss the benefits from both a staffing and a care recipient perspective over the coming weeks.

One of the many benefits to a home care provider when using a mobile solution is that time sheets, schedules and visit information can be accessed directly through the mobile device. For paper based home care providers, the mountain of phone calls and printing can add up to be a substantial portion of running costs. These costs are instantly and significantly reduced through the use of mobile technology.

The care and protection of vulnerable members of the community is the fundamental reason that home care organisations exist, therefore the safe handling of confidential data is vital. Names and addresses need to be stored in a secure, safe environment wherever possible. Handing out paper time sheets with the names and addresses of care recipients can pose serious risks if lost or not disposed of correctly. A mobile solution holds data securely and is encrypted. This means the data cannot be accessed by anyone without the associated permissions. The mobile solution should also be configurable to timeout after a chosen time period or deactivate remotely ensuring if a device is lost, the application cannot be accessed without the care workers username and password.

Mobile software allows a business to track client visits through the use of GPS navigation technology. This software sends an instant notification when a care worker checks in and out of a client visit, allowing assessment of whether the worker was at the correct location at the correct time, and for the entire duration of the planned visit. Tracking a care worker’s progress is also useful for businesses to gain an in-depth understanding of a care worker’s overall performance and the level of care being delivered.

The speed and ease of which care workers can accept care recipient visits is another prime benefit of mobile solutions for business. When a visit needs allocating, coordinators can send out electronic requests which care workers can then accept or reject instantly through their mobile device. This process not only saves coordinators valuable time, it provides care workers with greater opportunity to accept visits while on the road, which can result in an increase in care recipient visits for an organisation.

With the arrival of Consumer Directed Care, it is important that home care providers can demonstrate the services each care worker has delivered to each care recipient for reporting purposes. While this can be a lengthy and error driven process on paper, mobile software can automate this practice. By using a mobile solution, care workers are prompted to check off the tasks they’ve completed during a visit using their device. Care workers are also prompted to ask for a signature from the care recipient to record that they are satisfied with the visit and that the planned tasks were completed. These functionalities allow businesses to demonstrate and report on the services they provide in a simple and efficient way.

What do you think the key benefit of mobile technology is for your business?

(Image credit: Master Isolated Images)

Tags: aged care, cloud computing, cloud technology, mobility, software, technology

Sophia Bolden

Communications Manager

Sophia Bolden is the Communications Manager at Telstra Health - ADCC (formerly iCareHealth). With a background in the disability and aged care sector, she brings an understanding and passion for aged care. Sophia recognises the importance of social media and online communication in relating technology and aged care news in the most effective way possible.

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