As the shift towards Consumer Directed Care (CDC) continues, home care providers are increasingly looking to technology to ensure their services meet the needs and expectations of care recipients and regulators. In this three part special, we look at the benefits of mobile solutions for home care providers, their staff – and in today’s post – their care recipients.
Mobile solutions allow care workers to access information with greater convenience. When changes are made to a care recipient’s care plan, mobile software automatically updates to reflect these changes. The care plan updates feature ensures that care workers in the field have access to the most up-to-date information in order to provide accurate care for each care recipient. In addition, the ability to understand more about the care recipient’s habits, likes, dislikes and preferences before they enter their home can greatly determine the level of personalised care delivered.
As mobile solutions allow the recording of tasks and progress notes on site, information can be logged in an accurate and timely manner eliminating the need for paper-based notes. Mobile solutions also prompt care workers to electronically check off their assigned tasks and achieved outcomes during each visit, meaning a task is never forgotten. Care workers can also add additional tasks completed during that visit meaning this information can be used to improve the quality of care to the care recipient. By checking off assigned tasks and giving the care recipients the ability to sign to show their approval electronically, home care providers are assured that their care recipients’ are being delivered quality care and are satisfied with the service they’re receiving.
Location ID is a key feature within mobile software that can enable high levels of quality care for care recipients. Through pinpointing care workers are provided with a map of a care recipient’s visit location. This feature ensures care recipients are more likely to have their services delivered on time, every time. Pinpointing also allows coordinators to verify that a planned visit took place at the correct location.
An added feature of using a mobile solution is the ability to raise an immediate alarm if an incident or emergency occurs. This can be particularly helpful if a care recipient requires further assistance, such as in the case of a fall or illness. Care workers can raise an alarm from the device which immediately triggers an automated message delivered to coordinators and management, both office based and on-call. The care worker’s exact location is transmitted with the ability to immediately initiate a phone call to the coordination team.
Which mobile solution feature do you feel would be most beneficial in ensuring care recipients receive the highest quality care?