Mobility is key for residential aged care providers

| 25 Nov 2014
User Group Melbourne

The iCareHealth team recently travelled across Australia for our annual User Group meetings, at which clients were given a special preview of our soon to be released product, while networking with fellow aged care sector contacts. Taking place in Adelaide, Sydney, Perth, Brisbane and Melbourne, clients joined us for morning tea, lunch and refreshments, while the iCareHealth team provided product and market updates and discussed industry changes. The introduction of a breakout session further facilitated feedback so as to ensure our clients’ needs are forefront in our vision for the future.

At this year’s User Group meetings, we were proud to unveil a preview of our next Clinical and Care Management software release. The iCareHealth core focus for 2014 was to invest in technology in order to provide our clients with modern, clean, and easy to use software, with improved functionality. Our new user interface was particularly popular across our User Group meetings, with clients commenting that they looked forward to sharing news about the new look and feel with staff at their facility.

Following the demonstration of our new release, clients formed into groups to discuss how mobile technology is changing their operations, and looked into which charts their business has found most effective. These breakout sessions not only gave attendees an opportunity to network, they also provided clients with a chance to provide feedback around the new product and how it would suit their needs. At the conclusion of the breakout session, a representative from each group shared their findings, which will allow iCareHealth to prioritise which features are developed in future releases.

One of the key topics discussed by clients across our User Group meetings was the shift towards mobility. With the changing nature of aged care in Australia, and strict controls around reporting and audits, being able to administer medications through a mobile device at a resident’s bedside was said to be a huge advantage. As a result, almost two thirds of iCareHealth’s clients are now using our Medication Management software. By using a mobile device for medication rounds, clients told of reductions in medication errors and a more unified approach to medication reporting. Clients also discussed which mobile device best suited their facility, with many stating that they have shifted towards smaller, lighter devices. In addition, the news that our soon to be released Clinical and Care Management software update can be used on a greater range of Android, Microsoft and Apple mobility devices – such as an iPad or the Microsoft Surface Pro – was well received throughout our User Group meetings.

Our User Group meetings also provided the perfect opportunity to share news of iCareHealth’s recent partnership with Microsoft Azure. By utilising a world class cloud computing ecosystem, iCareHealth can deliver a secure, efficient and easy-to-use software solution to aged care providers; without the costs and resources associated with internal hosting. This is increasingly important for the sustainability of the sector, as clinical governance and financial sustainability are key priorities for aged care providers across Australia. Our Azure partnership has already generated significant interest among our clients, and we look forward to detailing the benefits of cloud hosted software over the coming months.

By providing our clients with an opportunity to share their thoughts while learning about the future direction of our software, we have been able to foster strong, cohesive partnerships. We would like to thank everyone who took the time to attend a User Group meeting, and will endeavour to take your feedback on board to ensure our future releases meet your business needs.

Interested in learning more about how our software can help create efficiencies in your business? Contact us today. 

Tags: aged care, aged care software, clinical and care management, cloud computing, Microsoft Azure, technology

Sophia Bolden

Communications Coordinator

Sophia Bolden is the Communications Coordinator at Telstra Health - ADCC (formerly iCareHealth). With a background in the disability and aged care sector, she brings an understanding and passion for aged care. Sophia recognises the importance of social media and online communication in relating technology and aged care news in the most effective way possible.

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