‘Mystery shoppers’ reveal customer service gaps

| 05 Jul 2017

A customer service study found that up to 80% of aged and community care providers were unable to answer questions from potential care recipients about their services. Conducted by KPMG, the study revealed providers were reluctant to provide information to callers without an assessment completed through My Aged Care.

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Tags: aged care, client service, community care, community care provider, consulting, customer service, health, home care, provider, residential aged care, residential aged care provider

Sophia Bolden

Communications Manager

Sophia Bolden is the Communications Manager at Telstra Health - ADCC (formerly iCareHealth). With a background in the disability and aged care sector, she brings an understanding and passion for aged care. Sophia recognises the importance of social media and online communication in relating technology and aged care news in the most effective way possible.

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