Since implementing Clinical and Care Management software in 2008, Scalabrini Village has become one of iCareHealth’s most dedicated clients. It was this dedication that led iCareHealth to approach Scalabrini Village to become one of our few chosen beta and User Acceptance Testing (UAT) product testers for Version 4 of our Clinical and Care Management software. Thorough beta and UAT is essential for any software company, as it helps ensure the new product or upgrade is working effectively before it is rolled out across the client base. We spoke to Scalabrini Village’s Clinical Information Systems Manager, Tershia Bunsee, to find out why they decided to take part in the software testing, what it involved, and what outcomes they were able to achieve.
With over 1.80 billion people currently active on social media around the world, savvy aged care providers can leverage this growing audience to connect with prospective customers and engage with staff, care recipients and their families. To explain how social media can be used as an effective marketing tool, iCareHealth has put together a guide to assist aged care providers to determine which platforms best suit their organisation and why.
Help Desk & Client Support Consultant, Shuaib Baig, has been providing technical support to iCareHealth clients for the last seven years. As part of our staff profile series, we asked Shuaib to provide answers to some of the most common technical support issues to ensure software users everywhere are able to resolve problems as quickly as possible.