‘Mystery shoppers’ reveal customer service gaps
A customer service study found that up to 80% of aged and community care providers were unable to answer questions from potential care recipients about their services.
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Posts tagged 'residential aged care provider'
Aged care regulations in the spotlight
Minister for Aged Care Ken Wyatt has announced an independent review of the Federal Government’s aged care regulation system.
Read more >App improves dining experience for residents
An app has been designed to improve the dining experience of aged care residents by enabling them to provide electronic feedback.
Read more >Online program supporting student placements
A free online program has been developed to assist residential aged care providers to implement student education programs.
Read more >Regular medication reviews cut hospitalisation rates
A university study has revealed that aged care residents with complex medication regimes are more likely to require hospitalisation than their fellow residents.
Read more >Discussion needed on use of restraints in aged care
The Head of Health, Law and Ageing Research at Monash University has encouraged the residential aged care sector to have an open conversation about the use of physical restraints.
Read more >Government reveals amendments to planned ACFI changes
The Federal Government has provided updated information on the 1 January 2017 residential aged care ACFI funding changes.
Read more >Baby boomers demanding shared accommodation
Residential aged care providers are being encouraged to offer rooms to couples, after research found that the baby boomer generation are more likely to push for shared rooms with increased privacy.
Read more >Medical outreach services needed in residential aged care
Access to medical outreach services, such as mobile X-ray machines, are needed to reduce the number of hospital admissions from residential aged care.
Read more >Program aims to reduce residents’ hospital admissions
A new program will see specialist nurses attend residential aged care facilities in an effort to reduce the number of residents admitted to hospital emergency departments.
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