Wrap-up from the 2018 Residential User Group Meetings

| 20 Nov 2018
Residential User Group Meeting

Residential aged care providers from across Australia recently joined Telstra Health – Aged, Disability & Community Care (ADCC) at our Residential User Group Meetings. This year a key focus was on the introduction of the Aged Care Quality Standards, what it means for our clients, and how our software can support the change.

Clients were also given a preview of our residential aged care product roadmap, which encompassed how client enhancement requests and feedback shapes future development priorities.

What’s next for Clinical, Care and Medication Management?

Version 8.2 of Clinical, Care and Medication Management was recently released, and clients were given a demonstration of the new features and functionality. Attendees were pleased to see enhancements to the Resident Header, ACFI Setup and Form Configuration pages, and numerous changes to Resident Documents.

Delivering end-to-end solutions

Resident Manager

Our Resident Manager software demonstration was a highlight of the User Group Meetings, with a look at how the resident administration and Medicare claiming software now integrates with TechnologyOne’s billing management solution. With the integration in place, providers can experience an end-to-end solution with a flow of data from a new enquiry, to admission, to Medicare event management, through to billing within TechnologyOne – dramatically reducing the amount of data entry required. Providers also benefit from a flow of resident information from Resident Manager into our Clinical, Care and Medication Management software.

Providers interested in learning more about our stand alone Resident Manager software, or our new integrated solution with billing management functionality are encouraged to get in touch.

Message Manager

Telstra Health – ADCC recently commenced a pilot program for our Message Manager software, which has been designed to facilitate easy communication to resident families through group email and text messaging. During the User Group Meetings, a text message was sent from the Message Manager prototype to attendees so that they could experience how the application would work in real time. While still in the pilot stage, clients across Australia commented that Message Manager would assist them in meeting the new communication focussed Aged Care Quality Standards. We will keep you updated with the progress of Message Manager as it develops.

Planning for the future

To wrap up the User Group Meetings, a breakout session was held to discuss how providers can meet any potential challenges faced as a result of transitioning to the new Aged Care Quality Standards. Understanding resident and family goals and expectations prior to admission was a common suggestion, as was setting up risk assessment forms for residents and their families to agree on. Mapping the previous Standards and existing organisational policies to the new Standards was also seen as an effective strategy for managing the transition.

Telstra Health – ADCC is working through the new Aged Care Quality Standards to ensure our software will continue to support providers during the transition period and beyond. Our team is working closely with our clients in order to provide the tools needed to focus on quality outcomes for consumers.

With successful Residential User Group Meetings now complete, planning is underway for our 2019 events. Telstra Health – ADCC would like to thank everyone that attended.

Interested to learn more about our residential aged care software offerings? Contact us today.

Tags: aged care, aged care software, ageing, funding, government, health, residential aged care, residential aged care provider, residential aged care solution, Residential User Group Meeting, software, software provider, technology, Telstra Health, Telstra Health - ADCC, Telstra Health - Aged Disability & Community Care, User Group, User Group Meeting, workforce

Sophia Bolden

Communications Manager

Sophia Bolden is the Communications Manager at Telstra Health - ADCC (formerly iCareHealth). With a background in the disability and aged care sector, she brings an understanding and passion for aged care. Sophia recognises the importance of social media and online communication in relating technology and aged care news in the most effective way possible.


  1. Pam cook

    We all have to understand that we are people,,the paperwork does not get read . I worked as pca in aged care and dementia.ive had a fight with God ,cos now I’ve got bloody dentist the jury’s out on it ,but I will need your help when you return.Thankyou for emailing me as I need to help others.if spelling is wrong it’s not me it’s the bloody brain. Regards. Pamx


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